All Deliveries must be signed for so please give delivery addresses which have somebody to sign for your frames 9am - 5pm. In the checkout process you will be asked to enter your absolute latest acceptable delivery date. If we cannot ship by this date, you will be notified
For a 200 mm x 300 mm portrait ( upright ) certificate, the aperture will be 195 mm x 295 mm. This is called the 'visible area', 'aperture', or 'cut out'. It may arrive from 197 mm x 297 mm to 193 mm x 293 mm, but either way the certificate will not fall through.
Wherever you buy a frame in the world, the 'size' is the size of the piece of glass which fits in it. So - if you can fit a piece of glass 70 x 100 cm into a frame you can also fit a poster 70 x 100 cm.
We do supply samples at favourable shipping rates to specific FastFrames account holders such as Designers and Advertising agencies who require samples on a regular commercial basis. In most circumstance we recommend you make your purchase in the normal manner and you can always return the order for full refund if not satisfied.
YES. Visit our Made-to-Measure section - the most efficient online framing system in the world, as designed and specified by the staff of FastFrames and continually improved since e-commerce commenced in 2000.
Our Crystal Clear UV-Protecting Plastic glass arrives protected on both sides by plastic film once removed your poster or certificate is protected. Avoid vigorous cleaning, simply wipe with a light damp duster. If you prefer glass, choose from our glass frames or replace the plastic glass supplied at your local glazier. Remember that glass breaks and can be dangerous - consider your Health and Safety Issues and like most major Hotel Groups and Educational Institutions, choose Plastic Glass.
Our frames come with protective films on the Plastic glass to prevent damage during shipping. Please remove before hanging your frame. Plastic glass does not break but it can scratch if not treated with care. Plastic Glass should be gently wiped with a damp cloth to clean. And excessive cleaning should be avoided. It can be replaced with glass, locally at a glazier if necessary.
Occasionally a client may order a frame that is the wrong size or something like that. Our returns policy is simple. Returns are part of our service. You can shop with confidence, in the assurance that you can return any item if not satisfactory within 30 Days of receipt for a no-quibble money-back guarantee. Every standard product sold by FastFrames is backed by this guarantee. Please note CUSTOM ORDERS ARE MADE SPECIFICALLY TO YOUR MEASUREMENTS AND CANNOT BE RETURNED UNLESS FAULTY. If an item arrives damaged or faulty, FastFrames will refund the full purchase price.We strongly suggest using Recorded Delivery to ensure you can track that we receive any returned item. If you need to return something, email us and we will be happy to help you. This does not affect your statutory rights as a consumer.