Terms and Conditions

Contact

All inquiries regarding the company website send to:

email: sales@fastframes.co.uk

phone: 0845 528 0264

Warehouse Address for Returns:

Leduc (UK) Limited
Rockbarr c/o Mantra Learning
Pandora Business Park
Green gate
Middleton
M241RU

Mailing Address:

Leduc (UK) Limited 
95 Wilton Road
London
SW1V 1BZ

Fax: 08701 290 811

Email: sales@fastframes.co.uk

Name & Registered Office:

Leduc (UK) Limited 
Thistle Down Barn
Holcott Lane
Sywell
Northampton  
NN6 0BG 

Company No. 08375465
VAT Registration Number 156 0855 03

Making A Purchase 

Governments and Education - are granted fast credit accounts

All Business may apply for 30-Day Credit Accounts are welcome subject to Credit Checks which may delay your order.

Shipping And Handling

 Most Orders are shipped the day following receiving payment or an approved official purchase order. 

Please enter your latest acceptable delivery date. We will use the information and contact you if we are unable to meet your deadline.

PLEASE NOTE: Despite our best efforts, errors can occur with orders. 

We will make every effort to ensure your order arrives intact and on time, but cannot be liable for any consequential loss from non-delivery, or late delivery or damage of your order.

Delivery Schedule

Orders over 24.99 pounds:  are shipped free of charge.

Orders below 24.99 – 4.99 Contribution to shipping costs

Delivery to Northern Ireland and UK Islands is not possible.


Deliveries are 9 am - 5 pm on working days and must be signed for on delivery

Back Orders We will notify you of any potential delays to your order.

Tax Charges 20% VAT added to all orders except Export Orders by arrangement.

Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption.

Privacy Policy We do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Returns Policy We support "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.

Returns

Returns are part of our service. You can shop with confidence, in the assurance that you can return any item if not satisfactory within 30 Days of receipt for a no quibble money-back guarantee. This guarantee backs every product sold fastframes.co.uk.

If an item arrives damaged or faulty, we will refund the full purchase price. 

If you need to return something, email us at sales@fastframes.co.uk, and we will be happy to help you. This does not affect your statutory rights as a consumer.


Cancellations

You have the right to cancel your order with fastframes.co.uk under the Consumer Protection (Distance Selling) Regulations 2000.

If you wish to cancel or change your order, please email sales@fastframes.co.uk

If you contact us before your order has been processed, we will be happy to alter or cancel it with no problems. If we have already sent your order, you will need to return it to us within seven days (please refer to the Returns section above). This does not affect your statutory rights as a consumer.

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